Reference

How zx4rr Handles Your Personal Information

Your account data, wallet activity, and device details stay within zx4rr's systems and are never sold to third parties. Access to this platform and its data practices depends on your local law and eligible regions — read this policy before you open an account.

Data not soldbKash, Nagad, Rocket — wallet data protectedAccount security enforcedRight to request deletionBangladesh-region policy
zx4rr How zx4rr Handles Your Personal Information
DATA SECURITY STANDARDS

How We Protect and Manage Your Information

We apply encryption at rest and in transit across all account data. Sessions are protected with OTP verification tied to your registered mobile number — each login or sensitive account change triggers a fresh OTP before it proceeds. Our systems are reviewed periodically for access control gaps, and staff access to personal data is role-limited. If you believe your data has been handled incorrectly, you have the right to raise a complaint directly with us.

Encrypted Storage Account records and wallet transaction references are stored using industry-standard encryption. No plain-text credentials are held anywhere in our system at rest.
OTP Account Verification Every login and account change is tied to a one-time password sent to your registered mobile number. This step prevents unauthorised access even if a password is compromised.
Data Retention Schedule Active account data is held while your account is open. After closure, personal records enter a compliance hold period and are then permanently deleted from our systems.
Your Correction Rights You can request to view, correct, or delete your personal data at any time. Submit the request through live chat or email and we will confirm the outcome in writing.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what we hold, update your details, or ask us to delete your account data, our support team handles privacy requests directly. We respond to data queries within a reasonable window. Reach us through any of the channels below and mention your registered mobile number so we can locate your account quickly.

Live Chat Open the chat icon inside your account dashboard. For privacy requests, type 'data request' at the start of your message so it reaches the right team.
Email Support Send your request to our support address listed in the account help section. Include your registered mobile number and the nature of your request.
Account Help Centre The help centre inside your account has a dedicated data and privacy section. Submit a formal request there and track its status from the same page.

Common Questions About Your Privacy

Below are the questions we hear most often about how personal data works on zx4rr. If your question is not covered here, reach us through live chat or the help centre.

We collect your name, mobile number, and payment method type — for example whether you use bKash, Nagad, or Rocket. Device identifiers and session logs are also recorded for security purposes.

We do not sell your data. We may share limited information with payment processors to confirm transactions, and with legal authorities if required by applicable law in your region.

Only transaction references and amounts are logged. Your wallet PIN, full account number, and credentials are never stored on our servers — those stay between you and your wallet provider.

Contact us through live chat or the account help centre and mention your registered mobile number. We will compile your data record and send it through your verified account contact.

Yes. Submit a deletion request through support with your registered mobile number. Your data enters a compliance hold and is then permanently removed within the period stated in our retention schedule.

Access to this platform and the rights described in this policy depend on your local law and eligible regions. If local rules require stricter handling, those rules take precedence over this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.